Privacy Policy
Last updated: July 8, 2026
This Privacy Policy explains how FoxWapp (“FoxWapp”, “we”, “us”, “our”), a service owned and operated by DN Info Solution, collects, uses, stores, shares, and protects information when you use our WhatsApp marketing and CRM platform built on the official WhatsApp Business Platform (Meta Cloud API). FoxWapp is the application registered by DN Info Solution on the Meta for Developers platform, and this policy is the privacy policy for that application. By creating an account or using FoxWapp, you agree to this Policy.
Application: FoxWapp (WhatsApp Business Platform / Meta Cloud API integration)
Owning business: DN Info Solution
Website: https://dnwapp.dninfo.online
Privacy & data-protection contact: support@dninfo.online
1. Our Role
FoxWapp is a Tech Provider / Solution Partner that helps businesses connect their own WhatsApp Business Account (WABA) to the Meta Cloud API in order to send and manage WhatsApp messages. You retain full ownership of your WhatsApp Business Account and phone number inside your own Meta Business Manager. For data you upload and messages you send to your customers, you are the data controller and FoxWapp acts as a processor on your behalf.
2. Information We Collect
- Account information: your name, email address, and phone number used to register and sign in.
- WhatsApp Business connection data: WhatsApp Business Account ID (WABA ID), Phone Number ID, business display name, and the access token issued by Meta when you connect your account.
- Message metadata: delivery status (sent, delivered, read, failed), timestamps, message and conversation identifiers, and template/flow identifiers used to operate and report on your messaging.
- Contacts and content you provide: contact lists, message templates, flows, and campaign content that you create or upload to operate your messaging.
- Usage and device data: log data such as IP address, browser type, and actions taken in the dashboard, used for security and to improve the service.
- Cookies: we use strictly necessary cookies for login/session management only (see Section 10).
3. Meta Permissions We Use
FoxWapp is a Meta Tech Provider / Solution Partner and requests only the permissions required to connect your own WhatsApp Business Account and to deliver the features you ask us to operate:
| Permission | Why we use it |
|---|---|
whatsapp_business_management | To create and manage WhatsApp assets on your behalf — message templates, WhatsApp Flows, phone-number configuration, and account settings. |
whatsapp_business_messaging | To send and receive WhatsApp messages through the Meta Cloud API on your behalf and to process delivery/read status webhooks. |
business_management | To read and manage the WhatsApp-related assets inside your own Meta Business Manager (your WhatsApp Business Account, connected phone numbers, and message templates) that are required to onboard you and operate your messaging. We use this only for the WhatsApp assets you connect to FoxWapp and do not access unrelated business assets. |
whatsapp_business_manage_events | To send and read WhatsApp business messaging events (for example Click-to-WhatsApp / Conversions API events) so that you can measure and report on the performance of your own WhatsApp marketing and ads. These events are processed only to provide your analytics and are never used for our own advertising. |
manage_app_solution | As a Solution Partner, to create and manage the app-scoped WhatsApp solution that links your WhatsApp Business Account to FoxWapp during Meta Embedded Signup, and to disconnect it when you leave. |
We use these permissions solely to provide the messaging, management, and reporting features you request. We access only the data these permissions provide, we do not use WhatsApp data for our own advertising, and we do not sell, rent, or license your data.
4. How We Use Information
- To connect your WhatsApp Business Account and send/manage messages, templates, and flows via the Meta Cloud API.
- To provide CRM, campaign, automation, live-chat, analytics, and reporting features.
- To authenticate you, secure the platform, prevent abuse, and provide customer support.
- To process billing for platform fees and to comply with legal obligations.
5. Data Sharing
- Meta Platforms: we share message and connection data with Meta strictly to deliver and manage your WhatsApp messages through the WhatsApp Business Platform.
- Service providers: trusted infrastructure and processing providers acting under contract and only as needed to operate the service.
- Legal: where required by law or to protect rights, safety, and security.
We do not sell or rent your personal data to third parties.
6. Data Retention
- We do not retain WhatsApp message content beyond 30 days, unless you explicitly store it within your CRM records or applicable law requires longer retention.
- Access tokens are retained while your WhatsApp account remains connected and are deleted when you disconnect FoxWapp or request deletion.
- Account and billing records are retained as required for legal and accounting purposes.
7. Data Storage & Security
Data is stored securely on infrastructure located in India. We apply encryption in transit, access controls, and reasonable technical and organizational measures that meet or exceed industry standards to protect your data against unauthorized access, loss, or disclosure. Access tokens, app secrets, and Flow endpoint private keys are stored in encrypted form. We do not transfer, share, or solicit Meta user IDs, access tokens, or app secrets except with service providers who help us run FoxWapp.
Reporting a security issue: if you believe you have found a security vulnerability in FoxWapp, please report it to support@dninfo.online with the subject “Security Report”. We investigate and address reported issues promptly.
8. Your Rights & Choices
- Access & correction: you may request a copy or correction of your data.
- Deletion: you may request deletion of your data at any time by emailing support@dninfo.online. We will action verified requests within a reasonable period.
- Revoke access: you can remove FoxWapp’s access at any time from your Meta Business Settings → Partners. Removing access stops further processing through Meta.
9. Data Deletion Instructions
To delete your data, email support@dninfo.online from your registered email address with the subject “Data Deletion Request”. We will verify your identity and delete your personal data and stored tokens, except where retention is legally required.
10. Cookies
We use only strictly necessary cookies to keep you signed in and to maintain your session. We do not use advertising or third-party tracking cookies.
11. Children
FoxWapp is intended for businesses and is not directed to individuals under 18. We do not knowingly collect data from children.
12. International Transfers
Where data is processed by Meta or service providers outside your country, such transfers are carried out under appropriate safeguards and Meta’s own data protection commitments.
13. Compliance
We comply with the Meta Platform Terms, the WhatsApp Business Messaging Policy, and applicable data protection laws.
14. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date.
15. Contact Us
Questions about this Policy? Email support@dninfo.online.